Topics
Have It Your Way!
Whether your conference
planning involves identifying a dynamic speaker for
the kick off, a hands-on breakout session or a thoughtful,
interactive closing speaker, Brigid's flexibility
and creativity will insure your attendees leave informed,
motivated and entertained!
Conference committees
describe Brigid as the "No Hassle/Full Service"
Speaker as she comes equipped with all of her own
state-of the-art audio visual equipment, customized
handouts, audience incentives and even complimentary
pens!
Brigid's topics are designed to fit into your conference
theme and schedule. Each topic can be customized to
complement other breakout sessions or workshops.
Descriptions of
Brigid's Most Requested Topics:
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Find
Out What Do They Say When You Leave The Room!
In this lively, practical
and humor-filled keynote, Brigid McGrath Massie will
share tips and strategies for increasing your personal
effectiveness in your work and in your life.
You'll learn:
-
The 3 essential elements of personal effectiveness
-
The
do's and don'ts of giving and receiving criticism.
-
A
simple formula for giving successful feedback.
-
How
to create a motivating working environment for staff
at all levels.
-
How
to turn stress from a liability into an asset.
Candid Comments
From Prior Participants:
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Customer
Service Begins With You! also known as - Selling for
People Who Hate to Sell!
You can increase
your job satisfaction and effectiveness by looking
at your school from the Customer's Point of View.
In this fast-paced session Brigid McGrath Massie will
share proven methods of meeting and exceeding the
expectations of your various customers - including
parents, co-workers, students and the community at
large.
You'll learn:
-
How
to remove barriers to providing excellent "customer"
service.
-
The
4 Action Steps to Quality Customer-Centered service.
-
Why
complaints should be encouraged.
-
How
to create a Daily Stress Management Plan.
Candid Comments
From Prior Participants:
-
"Everything
that I knew about customer service I just picked
up on the job. It was great to find out what really
works and what is expected of me."
-
"I
am going to be able to use the information that
I learned in this workshop at home as well as in
my job."
-
"Now
I realize how important it is that I provide good
customer service to those who come to the school
- and to my co-workers as well."
-
"I
left with strategies to deal with the stress and
frustration I feel."
"I appreciated the opportunity to listen to
someone who has done a lot of good thinking about
this topic."
TOP
How
To Be Recognized As A Professional
Why are
some people automatically given the attention and respect
we all want while others are ignored or overlooked?
In this highly interactive workshop you will learn:
-
Key
elements of an Effective Public Image
-
How
to control your moods
-
Six
Ways to Take Better Care Of Yourself -Mentally and
Physically!
Candid
Comments from Prior Participants:
-
"Now
I know what the "rules" are, I can make
informed choices about how I dress, talk and act."
-
"My
moodiness has kept from enjoying my job and co-workers,
now I have some strategies for coping with it."
-
"Wow!"
"Now I have a game plan for keeping myself
mentally and physically fit." "Thank you!!!!!"
TOP
Winning
With an Intergenerational Workforce
Today
there are four distinct generations of employees in
the workforce. Trying to "herd these cats"
can be a daunting challenge for even the most experienced
manager. Working in an intergenerational environment
can be either highly motivating - or disastrously confusing.
In this
fast-paced workshop, you will learn:
-
Characteristics
of the 4 distinct generational groups and the events
and icons that shaped them.
-
How
to identify and cope with potential "clash
points" between the generations
-
Strategies
for creating a work environment where generations
successfully support each other.
Candid
Comments from Prior Participants:
-
"This entertaining presentation gave me some
great insights and strategies for dealing with both
my younger and older employees."
-
"Knowing
about the 'clash points' will help me deal with
my intergenerational issues both at work and at
home!"
-
"This
was great!" "I can't wait to share this
information with my fellow managers - and to make
some changes that will empower all of our employees!"
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